Revising or Canceling Orders

To revise or cancel an order prior to it being shipped, customers should contact our customer service support team as soon as possible. Typically, there is a 12-hour processing window in which orders can be revised or canceled.

Refunds Regarding Sealed Products

In order to return factory-sealed merchandise contact our customer support team within 48 hours of receipt. Items are non-refundable if the factory seal has been broken. Seller will refund the purchase price, less the shipping charges for all items eligible for return. If the return is being made due to a mistake on the seller’s behalf, the seller is responsible for providing the customer a prepaid shipping label.

Black Men’s Grooming Den Customer Service Guarantee

Every order placed through Black Men’s Grooming Den is fully protected by our Happiness Guarantee; meaning the customer would be fully reimbursed in the event they are not satisfied with the product. Contact our customer service team at if you have any questions or concerns regarding your order. We will make every effort to ensure you are satisfied with your shopping experience.