Frequently Asked Questions - Evan Alexander Grooming

Products
How do I know which hair loss product(s) I need to purchase?
Take the hair quiz by clicking at the top right corner OR reach out to our community team for assistance choosing the right product for you.
My skin is easily irritated. What ingredients are in your products?
Our products are made of primarily all-natural and certified organic ingredients.
MY Balm has hardened and is difficult to use. What can I do?
The balm contains beeswax and shea butter ingredients. These ingredients can cause the MY Balm to solidify when exposed to low temperatures. Use a blow dryer or warm water to warm the container and balm safely. For best results, keep the MY Balm stored between 55°F - 80°F.
Can I use the EAG beard products on my scalp? Can I use EAG hair products on my beard?
While some of our hair and beard products share some of the overlapping ingredients, we recommend using beard care and hair loss products specifically for their intended purpose. Beard care products are designed for the beard and skin underneath your beard. The Hair loss products are designed for your hair and scalp
What’s the difference between the MY Growth Gummies vs. the MY Growth Vitamins.
MY Growth Gummies: Chewable, have a pleasant taste, and are easy to take with a healthy boost of nutrients; they provide beneficial nutrients. MY Growth Vitamins form offers a potent dose of vitamins and minerals that you might be missing from your regular diet.
Do the MY Growth Gummies vegan-friendly?
No, however, they are vegetarian-friendly.
Do you sell derma rollers?
We do not at the moment, however with a quick search using your search engine, you should be able to find an abundance of options to choose from.
Orders
I ordered the incorrect product. Can I return/exchange for the product I intended to purchase?
Sure! We’ll gladly exchange any unopened products. Contact our support team for assistance with an exchange.
My order arrived with missing items. How do I go about receiving the things that are missing?
Contact the support team ASAP to have the missing items sent to you in a timely fashion.
How can I cancel my order?
Please email support@evanalexandergrooming.com with the order number and request to cancel ASAP. Orders are typically ready to ship within 1-2 business days.
Shipping
How long does it take for my order to ship?
Orders are usually shipped within 1-2 business days. If there is a significant delay, our support team will be in contact.
I live outside the US, do you all ship to my country?
We ship all over the world! Enter your shipping information to confirm EAG can come to you and any shipping rates.
What are my options for shipping?
UPS and USPS provide shipping options.
I entered the incorrect shipping address while placing my order. How can I get this rectified?
Please email support@evanalexandergrooming.com to provide the correct address ASAP. Orders are typically ready to ship within 1-2 business days.
Do I have to pay attentional duties and taxes once my package arrives in my country?
All taxes and duties are included in your total costs. *Customers ordering from the UK may encounter additional duties and taxes as a result of Brexit.
Billing & Payment
What methods of payment do you accept?
We accept credit, US Debit, PayPal, AmazonPay, AffirmPay, Klarna & AfterPay.
Do you accept Bitcoin?
Not at this time. (Even when they don’t see it listed above, they’ll still ask)
Can I purchase an Evan Alexander Grooming gift card?
At the moment, we are not offering gift cards.
I entered the incorrect billing address on my order. How do I rectify this?
Please email support@evanalexandergrooming.com ASAP to avoid any delays or cancellations.
How long before I receive my refund?
Typically, you can expect to see a refunded amount reflect in your account within 3-5 business days. Once a refund has been processed, we immediately release any funds to your financial institution.
Beard Care
How often should I wash my beard?
We recommend washing your beard 1-2x a week with an appropriate beard wash. Over-washing diminishes the number of natural oils and sebum needed to maintain healthy beards and leads to dry, unruly, and dull beards. If you find that you need to wash more than three days a week, incorporate a co-wash on the days you need to cleanse without over-drying.
How to deal with a patchy beard?
Your beard journey is unique; it’s also a journey. Overall health, diet, and water intake contribute to your beard/ hair growth’s health and density. Some guys with patchy beards have seen success with incorporating the use of a .5 mm derma roller. Derma rollers have been proven to increase blood flow to dormant hairs under the beard over time and stimulate growth. Some men have seen success after 6-8 months of consistent use, while others have not reduced beard patches. Find out more here.
7 Fixes for your patchy beard
Micro Needling With Derma Roller For Patchy Beard Treatment | Black Men's Beard
Science Why Different Beard Types | Patchy Beard, Fork Beard, Thick Beard, Mustache
What is a beard detox?
A beard detox is a deep multipurpose cleansing and detoxifying mask that aids in improving moisture retention by extracting impurities and toxins from the hair and skin.
How To Detox Your Beard | 4 Benefits For Natural Beard | Detox Beard Treatment DBT
What direction should I comb or pick my beard?
For medium to long beards, begin massaging the leave-in conditioner and/or serum into hair and scalp to start the detangling process. Afterward, your beard hair can be combed or picked in any direction. This is based solely on the style and preference desired.
Which direction should you pick your beard?
I experience breakage in my beard. What can I do?
Beard breakage is a sign of dryness or damage. Here’s what you can do:
  • Avoid excessive combing, mainly while dry.
  • Reduce or eliminate the use of heated styling tools.
  • Get a beard trim every 6-8 weeks to get rid of split ends that turn into beard breakage.
  • Keep beard hair moisturized by a beard hydrator 1-2x a day, followed by a sealant like the My Balm or My Serum.

What You Can Do For Beard Breakage | Brandon Patton
DIY Beard Hydrator Spray For Beard Dryness and Beard Breakage (Perfect Solution) | Black Men's Beard
ULTRA Deep Hydrating Beard Treatment | Stop!! Beard Breakage Syndrome
Will these products make my beard grow?
There is no scientific evidence to show that beard products generate new growth. Beard growth starts from the inside out. Our products, along with consistent care of your body from the inside out, will assist in your beard journey.
Does shaving help my beard grow back faster and thicker?
Shaving does not spur beard growth, nor does it promote thicker hair. It has been proven in several medical studies that shaving is not a contributing factor in the regrowth of hair. Growing a beard takes patience and perseverance. However, one can increase the rate of beard growth by eating healthy/ exercising, moisturizing facial hair, and utilizing vitamins/supplements.
How do I get rid of ingrown hairs under my beard?
Treating ingrown hairs depends on where they are occurring. If you shave, make sure you’re incorporating a beard pre-shave oil to reduce friction which can reduce the chances of ingrown hairs and even razor bumps. Ingrown hairs under the beard can be treated with regular exfoliating. Gently exfoliate under the beard 2-3x a week.
ULTRA Deep Hydrating Beard Treatment | Stop!! Beard Breakage Syndrome
3 Steps How To TRIM and LINE Up Under Your Beard | Reduce Neck Ingrown Hair and Razor Bumps
A Quick and Easy Way To Prevent Ingrown Hairs Under Your Beard (Apple Cider Vinegar)🔥🔥🔥
What can I do about my itchy beard?
To mitigate flaking and itching, the beard should be washed 1-2 times per week with beard wash, maintain beard hydration, and apply My Serum on your beard to soothe the skin from new beard growth.
How To Handle The Beard Itchy Phase | Black Men's Beard Week 1
Can I use a beard dye?
Sure. We recommend using an all-natural beard-specific dye to color your beard. Chemical dyes can damage the beard hair (and, in some cases, the skin) over time.
Should You Dye Your Beard?
4 Things You Need To Know When You Dye Your Beard
Not seeing any beard growth after using box dye? | Jumping in the DMs
Chemical Beard Dye vs. Natural Beard Dye
How long does it take to start seeing results with the My Hair Repair System?
Hair didn’t begin overnight, and neither will growth. To put this into context, it takes about 90-days for a single strand of hair to go through its maturation phases. We recommend using products like the Hair Repair System or Hair Repair Serum for at least 120 days, along with new lifestyle habits that affect hair recovery. Here are a few other things you can do to boost your opportunity to generate new growth:
1.Get quality sleep a night.
2. Stay hydrated with ½ gallon - 1 gallon of water a day
3. Eat nutritious foods to give your hair and body the vitamins and minerals it needs to repair itself.
4. Do some form of exercise daily, even if you strive for consistency, not intensity.
Can women use the My Hair Repair Serum/System?
YES.
How often should I wash my hair?
We recommend shampooing 1-2x a wee0k depending on the length of your hair. Overwashing can lead to dryness, breakage, or a flaky scalp. If you find that you have to often shampoo because of your work conditions, or going to the gym, opt for a co-wash (condition only wash) in between shampoo days.
Can I use the hair repair serum to get a thicker beard?
No.
I get terrible razor bumps. What should I do?
To reduce razor bumps, incorporate an alcohol-free aftershave after a haircut or beard trim/shave. Exfoliate with a gentle solution like the My Face Scrub 1-2 days after a haircut or beard trim. Incorporate an exfoliator in your routine regularly. We suggest 1-2x a week above the beard line and 2-3x a week under the beard.
What do I do about these bumps on the back of my neck?
Those bumps that may creep up the back of the neck are called mild folliculitis. They can occur when unsanitary clippers or razors are used during a haircut. Here’s what you can do to mitigate bumps on the scalp and back of the neck:
1. Ensure that the tools you or your barber are using are thoroughly cleaned between use. Unsanitary clippers can cause inflamed hair follicles after a haircut or beard trim and lead to bumps.
2. Use an alcohol-free aftershave after you shave.
3. Exfoliate 2-3x a week to reduce bumps. Do this at least one day after a beard trim or haircut.
How long does it take to start seeing results with the My Hair Repair System?
Hair didn’t begin overnight and neither will growth. To put this into context, it takes about three months for a single strand of hair to go through its maturation phases. We recommend using products like the Hair Repair System or Hair Repair Serum for at least 120 days, along with new lifestyle habits that affect hair recovery. For the best results, consider the following:
1.Get quality sleep a night.
2. Stay hydrated with ½ gallon - 1 gallon of water a day
3. Eat nutritious foods to give your hair and body the vitamins and minerals it needs to repair itself.
4. Do some form of exercise daily, even if you strive for consistency, not intensity.
Can women use the My Hair Repair Serum/System?
Yes.
How often should I wash my hair?
Stick to shampooing 1-2x a week, depending on the length of your hair. Overwashing can lead to dryness, breakage, or a flaky scalp. If you find that you have to often shampoo because of your work conditions, or going to the gym, opt for a co-wash (condition only wash) in between shampoo days.

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